We understand that fast and reliable deposits make your experience better. If you believe your deposit is delayed, please review the information below for your specific deposit method.
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Crediting Time: Card deposits are credited immediately after the transaction is approved.
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If Not Posted: If your card deposit was approved but has not appeared in your account, please contact support for assistance.
Crypto Transactions:
If you deposited using a crypto wallet, keep in mind that confirmation times vary based on:
• Current network activity
• Transaction fee you selected (higher fees are typically prioritized by miners)
How to Check Your Transaction:
1. Paste the crypto address we provided into a blockchain explorer:
- https://www.blockchain.com/explorer
2. Check whether the transaction has been confirmed or is still pending.
P2P (Cash Transfers):
• Processing Time: Please allow at least one hour for the deposit to be collected and posted.
• Check Your MTCN Number: Ensure the reference number or MTCN number was entered correctly.
• If Still Delayed: If more than an hour has passed, please send a receipt of your transaction to:
- Email: documents@youwager.lv
- Subject Line: Include your account number
Zpay:
Processing Time: Zpay deposits can take up to 30 minutes to be confirmed and posted after the transaction is approved by your bank.
• If Delayed: Please send a screenshot of your receipt to documents@youwager.lv. Include:
- The email or phone number where the funds were sent
- The name on the transaction
- The memo code
• We will forward it to the vendor and post the funds as soon as possible.
CC2COIN and Majestic:
• Card Usage: Although you can use your card with these methods, the confirmation time depends on how quickly Ethereum transactions are confirmed on the network.
• Network Activity: Please allow for blockchain processing times, which can vary based on current network congestion.
What Happens After You Send Documentation?
Once you have sent your transaction receipt or screenshot to documents@youwager.lv:
• Please allow us 10–15 minutes to review and process your documentation.
• We will reply to your email as soon as your issue has been addressed.
Need Additional Help?
If you have followed the steps above and your deposit still has not been posted, please contact our support team for further assistance.